Shipping policy

Shipping Policy

Effective Date: July 2025

1. Introduction

At SaunaFitRecovery, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.saunafitrecovery.com

2. Shipping Destinations

• Countries We Ship To:

  • United States, Canada.

• Future Expansion:

  • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

• • Standard Shipping: Free shipping on all orders.

• No Hidden Fees:

  • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

• Processing Time:

• Orders are processed within  1-2 business days (Monday to Friday, excluding holidays).

• Order Cut-Off Time:

• Orders placed before 5:00 PM CST will begin processing the same day.

• Weekend and Holiday Orders:

• Orders placed on weekends or public holidays will be processed on the next business day.

       Transit Time: 

• 2-3 business days (Monday to Friday, excluding holidays).

5. Estimated Delivery Time

• Domestic Shipping:

  • Standard Shipping: 3-5 business days

• Notes:

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

• Reliable Carriers:

  • Domestic Carriers: USPS, UPS, FedEx

  • International Carriers: DHL, FedEx International

• We partner with reputable carriers to ensure your package arrives safely.

• Shipment Tracking:

• All orders include tracking information, which will be provided via email once your order has shipped.

• Insurance:

• Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

• Tracking Information:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

• After your order has been shipped, you will receive an email containing:

• How to Track Your Order:

• Visit Track Your Order or the carrier's website.

• Enter your tracking number to view the status and estimated delivery date.

• Assistance:

• If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery:

• If your package is delayed beyond the estimated delivery time, please contact us at support@saunafitrecovery.com  or +18323562227

• Lost Packages:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.

• If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

• Reporting Damage:

  • Take photos of the damaged packaging and items.

  • Contact us within 7 days at support@saunafitrecovery.com

• If your package arrives damaged:

• Resolution:

• We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

• Reporting Missing Items:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).

• If any items are missing from your order:

• Resolution:

• We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Incorrect Address

• Address Accuracy:

• Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Returned Packages:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

• If a package is returned to us due to an incorrect address.

CONTACT INFORMATION

Trade name: SaunaFitRecovery

Phone number: +18323562227

Email: support@saunafitrecovery.com

Address: 6142 Shelbourne Park Lane, Houston TX 77084, United States

Our customer service team is available:  Monday to Friday, 9 AM to 5 PM CST